Terms of Service
Last updated: April 2026
Please read these Terms of Service carefully before using ukheatproducts.store (the "Site"). By accessing or placing an order through our Site, you agree to be bound by these terms. If you do not agree, please do not use our Site.
1. About Us
ukheatproducts.store is operated by [Company Name], registered in [Country/Jurisdiction]. For any queries, please contact us via our Contact page.
2. Eligibility
Our products are intended for adult consumers aged 18 years or over. By placing an order, you confirm that you are at least 18 years of age. We reserve the right to cancel any order where we have reason to believe this requirement has not been met.
Heated tobacco products contain nicotine and are not suitable for non-smokers, pregnant women, or people with certain medical conditions.
3. Products & Availability
All products are subject to availability. We reserve the right to discontinue any product at any time. Product images are for illustrative purposes only and may vary slightly from the actual product.
We make every effort to ensure product descriptions and specifications are accurate, but we do not warrant that descriptions are error-free. If a product you receive differs materially from its description, please contact us.
4. Pricing & Payment
All prices are displayed in the currency shown at checkout and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time without notice, but changes will not affect orders already confirmed.
Payment must be made in full at the time of ordering. We accept the payment methods listed at checkout. We reserve the right to refuse or cancel any order at our discretion.
5. Orders & Contract
Placing an order constitutes an offer to purchase. A binding contract is formed when we send you an order confirmation email. We reserve the right to decline any order, including in cases of pricing errors, suspected fraud, or stock unavailability.
6. Shipping & Delivery
We ship to the UK and EU. Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs, or circumstances beyond our control. Please refer to our Handling, Delivery & Returns page for full details.
7. Returns & Refunds
Our returns and refund policy forms part of these Terms. Please review our Handling, Delivery & Returns page for eligibility criteria and the process for initiating a return.
8. Intellectual Property
All content on this Site, including text, images, logos, and design, is the property of ukheatproducts.store or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
9. Limitation of Liability
To the fullest extent permitted by law, ukheatproducts.store shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased through it. Our total liability shall not exceed the value of the order in question.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
10. Privacy
Your use of this Site is also governed by our Privacy Policy and Your Privacy Choices page, which are incorporated into these Terms by reference.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
13. Contact
If you have any questions about these Terms, please contact us via our Contact page.