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Contact Us

Have a question, need help with an order, or want to know more about our products? We'd love to hear from you. Fill in the form below or reach out via the details provided and we'll get back to you as soon as possible.

Get in Touch

We aim to respond to all enquiries within 1 business day.

Email: support@ukheatproducts.store

Business Hours: Monday – Friday, 9:00am – 5:00pm (GMT/BST)

What Can We Help With?

  • Order status & tracking
  • Returns & refunds
  • Product questions & compatibility
  • Wholesale & trade enquiries
  • General feedback
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WORLDWIDE DELIVERY

We ship worldwide to 158 countries. Standard delivery takes 10–20 business days from order confirmation.

SECURE PAYMENTS

Secure online card payments with industry-standard encryption. Your payment information is protected every time you shop with us.

WIDE PRODUCT VARIETY

Over 50 premium heated tobacco devices
Across 60+ distinctive stick flavors